Frequently Asked Questions
Everything you need to know about your building supplies and orders.
What are your standard delivery times for heavy building materials?
Standard delivery typically takes 3-5 business days. For bulk orders like timber or bricks, we use specialized crane-arm vehicles which may require specific site access.
Do you offer trade discounts for professional contractors?
Yes, we offer competitive trade pricing for registered professionals. You can apply for a BuildersMerchant trade account via our website to access exclusive bulk rates.
Can I return unused materials if I ordered too much?
We accept returns on most unopened and resaleable items within 30 days. Please note that perishable goods like opened bags of cement or custom-mixed paints cannot be returned.
How do I track my delivery?
Once your order is dispatched, you will receive a tracking link via email. For large pallet deliveries, our logistics team will call you 24 hours in advance to confirm a delivery window.
Are your timber products sustainably sourced?
Absolutely. All timber sold at BuildersMerchant is FSC or PEFC certified, ensuring it comes from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. Trade account holders may also utilize their pre-approved credit lines for purchases.