Returns & Exchanges
At BuildersMerchant, we understand that construction projects can change, which is why we offer a straightforward 30-day return policy on all unused building materials and hardware. Simply ensure your items are in their original packaging and resaleable condition to qualify for a full refund.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Materials
Securely pack the items in their original boxes, ensuring all components, manuals, and fasteners are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, or contact us to arrange a pallet pickup for oversized masonry or timber orders.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing